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Faster first reply
Agents focused on chat respond quickly instead of when they next glance at the window.
Live Chat Support
Live chat support outsourcing that answers in seconds
Borderless Talent Hub staffs your live chat with trained remote agents who answer questions, capture leads, and resolve issues in real time — so visitors get a fast, on-brand reply instead of a missed message.
Real-time repliesDedicated agents, not chat squeezed between tasks.
Sales + supportCapture leads and resolve issues in one chat.
On your toolsWorks inside your existing chat platform.
Flexible hoursUK hours or extended coverage as you grow.
UK-based support teamTransparent monthly pricingFlexible — scale up or downYou stay in control of the work
How a chat is handled
Every chat routed, answered, and resolved
A visitor opening your chat is a moment of intent. A dedicated agent turns that moment into a resolved query or a captured lead.
The live chat journey
From the first message to resolution or handover, every chat follows a fast, defined path.
What live chat covers
AnswerProduct, pricing, and support questions in real time.
CaptureQualify and capture leads before visitors leave.
ResolveHandle common issues without opening a ticket.
EscalateRoute complex cases cleanly to your team.
Why it works
Dedicated chat beats best-effort chat
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More captured demand
Real-time answers keep interested visitors engaged and convert intent into leads.
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Consistent experience
Scripts, macros, and escalation rules keep every chat on-brand and reliable.
Live chat FAQ
Frequently asked questions
What is live chat support outsourcing?
It means having a trained remote team handle the live chat on your website and messaging channels — answering questions, capturing leads, and resolving issues in real time — instead of relying on internal staff to watch the chat between other tasks.
Can live chat cover sales as well as support?
Yes. Live chat agents can answer pre-sale questions, guide visitors, and capture qualified leads, as well as handle support queries, depending on how you want the chat to work.
What hours can live chat be staffed?
Coverage can align to UK business hours, extend to longer windows, or build toward broader availability as chat volume grows. The hours are agreed during scoping.
How fast are chats answered?
Speed targets are set during onboarding. Because agents are dedicated to chat rather than juggling it alongside other work, response times stay fast and consistent.
Does it integrate with our chat tool?
Agents work within your existing live chat or helpdesk platform, following your scripts, macros, and escalation rules so the experience stays on-brand.
Can chat scale during busy periods?
Yes. Coverage can flex up during campaigns, launches, or seasonal peaks, then settle back, so you are staffed to demand rather than over-staffed year round.
Indicative pricing
Simple, transparent pricing
Live chat handled by a dedicated specialist, or flexible part-time cover for lighter volumes.
Customer support specialist
£999/ month
Live chat, email and helpdesk coverage aligned to your brand.
Part-time cover
£499/ month
Flexible part-time chat cover for lower or seasonal volumes.
Indicative starting prices in GBP. Final pricing depends on the role, seniority, hours, and scope — see the full pricing page for details and worked examples, or estimate your own cost in a couple of clicks.
Keep exploring
Related services and guides
Ready to never miss a chat again?
Tell us about your chat volume, hours, and goals. We will staff your live chat with trained agents who reply fast and stay on-brand.