Terms & Conditions

These Terms & Conditions govern the commercial services provided by Borderless Talent Hub unless a separate signed agreement, proposal, statement of work, master services agreement, or order form applies. If a signed agreement conflicts with these Terms & Conditions, the signed agreement will usually prevail for the relevant services.

Services

We may provide one or more of the following services: recruitment, candidate sourcing, contractor or remote staffing support, talent operations, payroll support, compliance support, employer-of-record coordination, onboarding support, and related advisory or project-based services.

Quotations and engagement

Any quotation, proposal, scope, or timeline is subject to confirmation unless expressly stated otherwise. A client engagement may start when a proposal is accepted in writing, a purchase order is issued, work is instructed, or a contract is signed.

Client responsibilities

• provide accurate and lawful role requirements, service requirements, and instructions;
• give timely feedback, approvals, and access to stakeholders;
• comply with employment, tax, sanctions, immigration, and other legal obligations that remain the client’s responsibility unless expressly assumed by us in writing; and
• pay invoices on time.

Candidate introductions and hiring outcomes

Where we introduce candidates, the client is responsible for assessing suitability and making its own hiring decision. Unless expressly agreed in writing, we do not warrant a hire, a particular hiring outcome, or future performance. If your commercial arrangement includes introduction fees, replacement periods, rebates, exclusivity, or conversion fees, those commercial terms should be stated in the proposal or agreement.

Fees and payment

• Fees, billing triggers, and payment terms are as set out in the relevant proposal, invoice, or contract.
• Unless otherwise agreed, invoices are payable within the stated payment period without set-off or deduction except where required by law.
• We may suspend work if invoices become overdue.
• Reasonable third-party costs or pass-through charges may be invoiced where agreed or where necessarily incurred in delivering services.

Confidentiality

Each party must keep the other party’s confidential information secure and use it only for the purpose of the relationship, except where disclosure is required by law or with consent.

Data protection

Each party is responsible for complying with applicable data protection law in relation to the personal data it handles. Where required for service delivery, the parties should enter into an appropriate data processing agreement or data sharing arrangement.

Intellectual property

Unless otherwise agreed, we retain ownership of our pre-existing materials, methodologies, templates, and know-how. On payment in full, the client may use deliverables provided specifically for the client for its internal business purposes, subject to any agreed restrictions.

Warranties and disclaimers

We will provide services with reasonable care and skill. Except as expressly stated, all other warranties, representations, and conditions are excluded to the maximum extent permitted by law.

Liability

Nothing in these terms excludes liability that cannot lawfully be excluded or limited. Subject to that, our total liability arising out of or in connection with the services is limited to the fees paid or payable for the relevant services during the 12 months preceding the event giving rise to the claim, and we are not liable for indirect or consequential loss, loss of profit, loss of business opportunity, or loss of goodwill.

Termination

Either party may terminate in accordance with the signed agreement or, if there is no signed agreement, on reasonable written notice. Either party may terminate sooner for material breach, insolvency, illegality, or non-payment where applicable.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction unless another forum is expressly agreed in writing.